Privacy policy

How Inyosi Digital Works (PTY) Ltd. handles your personal information in HiveMate, in line with the Protection of Personal Information Act (POPIA).

Last updated 15 November 2026. Please have this wording checked before launch - it is a starting point, not legal advice.

Information Officer

Roelof Swanepoel
info@inyosidigital.co.za
+27 87 265 7671
Inyosi Digital Works (PTY) Ltd., 1 Beach Rd, Amanzimtoti Kwazulu Natal, 4126

What we collect

• Your name, email address and password (stored encrypted).
• Information you add about your home: products, groceries, shopping lists, recipes, vehicles, logbook trips, service records and meter readings.
• Billing records. Card details are entered on PayFast's secure page and never reach our servers.
• Technical data such as IP address and device name for security and to keep you signed in.

Why we use it

To provide the service, send reminders you asked for, bill subscriptions, keep the service secure and meet legal obligations. We do not sell your information.

Who can see it

Members of a home see that home's information. Product facts (name, brand, barcode) may be added to a shared catalogue; your quantities, prices and stores are never shared. Service providers we use: our hosting provider (South Africa), PayFast (payments), Open Food Facts (barcode lookups - only the barcode is sent) and our email provider (reminder and billing emails). The Android app shows reminders itself; it does not use an advertising or tracking service.

How long we keep it

While your account is active. When you delete your account we remove your personal details and your membership of homes. A home's data is deleted when its owner deletes the home. We keep invoices for five years because tax law requires it. Backups are overwritten within 30 days.

Security

Connections are encrypted (HTTPS), passwords are hashed, administrators must use two-factor sign-in, and every home's data is kept separate from other homes'.

Your rights

You can see, correct, export or delete your information. Download a copy from Profile › Download my data, and delete your account in your profile at any time (or email the Information Officer and we will do it for you, including from the Android app). To ask a question or lodge a complaint, contact the Information Officer above. You may also complain to the Information Regulator (South Africa).